- Springer
Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services
Key Metrics
- Thomas Friedli
- Springer
- Hardcover
- 9783030727277
- -
- -
- Business & Economics > Industries - Service
- English
Book Description
In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
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