Oxford University Press, USA
Lives on the Line: How the Philippines Became the World's Call Center Capital
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- Jeffrey J Sallaz
- Oxford University Press, USA
- Paperback
- 9780190630669
- 9.1 X 6.1 X 0.8 inches
- 1.05 pounds
- Business & Economics > Economics - General
- English
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Book Description
The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's voice capital, and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for voice. It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.
Lives on the Line: How the Philippines Became the World's Call Center Capital
Author Bio
Jeff Sallaz's interests lie at the crossroads of the sociology of work, economic sociology, and social theory. He is an ethnographer, which means he studies people in real time and space, often by living and working among them. His research projects have involved stints as an auto assembly worker, a casino croupier, a call center agent, and a corporate marketer. He has conducted research in the United States, South Africa, and the Philippines.
Source: The University of Arizona
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