- Harper Business
Moments of Truth
Key Metrics
- Jan Carlzon
- Harper Business
- Paperback
- 9780060915803
- 7.96 X 5.29 X 0.42 inches
- 0.28 pounds
- Transportation > Aviation - General
- English
Book Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
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