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Process Matters: Engaging and Equipping People for Success
  • Author Image
    Joel Brockner
  • Publisher Logo
    Princeton University Press

Process Matters: Engaging and Equipping People for Success

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Key Metrics

  • Joel Brockner
  • Princeton University Press
  • Paperback
  • 9780691175676
  • 8.1 X 5 X 0.8 inches
  • 0.8 pounds
  • Psychology > Industrial & Organizational Psychology
  • English
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Book Description

How the right business practices lead to the best results

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.

In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.

Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.

Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.

Process Matters: Engaging and Equipping People for Success

Author Bio

Within the broader field of organizational behavior, Professor Brockner is well known for his work in several areas, including the effects of organizational downsizing on the productivity and morale of the "survivors," the management of organizational change, organizational justice, self processes in organizations and managerial judgment and decision making. 

He teaches the MBA elective course Managerial Decision Making, the Ph.D. course Individual and Collective Behavior in Organizations, and he is an active consultant and speaker to companies worldwide.

 

Source: Columbia Business School 

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